FREQUENTLY ASKED QUESTIONS
A little help, whenever you need it
Answers to the questions we're asked most often.
1. Product Care & Use
To get the longest and cleanest burn, allow the melted wax pool to reach the outer edge of the glass on your first burn. This prevents "tunnelling" and ensures an even burn throughout the candle's life. Always trim your wick to around 5mm before each burn, and keep candles away from draughts.
We hand-pour our products using sustainably sourced waxes and premium fragrance oils. Our formulations are free from parabens and phthalates to ensure a clean, long-lasting scent throw.
Our candles offer a burn time of up to 55 hours when cared for correctly. Our reed diffusers typically fragrance a space continuously for 3 to 4 months. For best results with diffusers, flip the reeds every few weeks to refresh the scent.
Yes, our candles and reed diffusers are formulated with safety in mind. However, as with all home fragrance products, keep them out of reach of pets and ensure rooms are well-ventilated during use.
Yes. We are committed to eco-friendly practices, using recyclable glass containers, zero plastic, and fully recyclable outer packaging for safe transit.
2. Orders & Shipping
You can browse our range and order directly through our website. Simply select your items, add them to your shopping bag, and follow the checkout steps.
We dispatch all orders promptly via Royal Mail tracked delivery.
UK delivery via Royal Mail is free on orders £25 and over, and £4.50 on orders under £25.
Delivery typically takes 2 to 4 working days once dispatched. You will receive a tracking link via email as soon as your parcel is on its way.
We process orders quickly to get your products on their way as soon as possible. If you need to make changes or cancel an order, please email us at hello@theplantworkshop.co.uk with your order number as soon as you can. While we cannot guarantee modifications once processing has begun, we will always do our best to accommodate your request.
Yes, we offer digital gift vouchers available in various amounts. They are delivered directly to your inbox with simple instructions on how to redeem them at checkout.
3. About Us & Sustainability
Every single product is designed, blended, and hand-poured in small batches at our workshop in Roshven, Scotland. We take pride in crafting quality, artisan fragrance in-house. Learn more about us →
Absolutely. All of our candles, reed diffusers, washes, lotions and oils are 100% vegan and strictly cruelty-free.
Yes, we partner with selected stockists and other small businesses. If you would like to stock our range, we'd love to discuss. Get in touch →
4. Rewards & Offers
Enter your discount code in the "discount code" box during checkout, then click apply to adjust your order total.
Still have questions?
If you couldn't find what you were looking for, we'd love to help. Send us a message below or email us directly at hello@theplantworkshop.co.uk and we'll get back to you as soon as possible.
