Refund policy
Returns
We hope you’re happy with your order, but if you change your mind, you may cancel your order within 14 days of receiving it.
Once you have notified us that you wish to cancel, you then have a further 14 days to return the goods to us. This reflects the statutory cancellation period for most online purchases in the UK.
To arrange a return, please contact us before sending anything back:
Email: hello@theplantworkshop.co.uk
Unless the item is faulty, damaged or incorrect, the cost of returning the goods is your responsibility.
Returned items should be unused, in a resalable condition and, where possible, in their original packaging.
Return Postage
We do not offer a free returns service for change-of-mind returns.
Please package your return carefully to help ensure it reaches us safely. We recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.
We cannot accept responsibility for returned parcels that are lost or damaged while being sent back to us using a delivery service arranged by you.
Refunds
Once we receive your returned items, we will process your refund as soon as possible and within 14 days of receiving the return.
Refunds will be made to the original payment method.
Please allow additional time for your bank or card provider to process the refund after it has been issued.
Where applicable, the original standard delivery charge will also be refunded in accordance with your statutory rights. If you selected a more expensive delivery service, we are only required to refund the cost of the standard delivery option.
Faulty, Damaged or Incorrect Items
Please check your order when it arrives.
If an item is damaged, faulty or incorrect, please contact us as soon as possible at:
or call:
07791 337971
Photographs of the item and its packaging are very helpful when investigating damage in transit, so please include these where possible.
Depending on the circumstances, we will arrange an appropriate remedy, which may include a replacement, repair, refund or other resolution.
Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected by this policy. UK consumer law does not allow a retailer to exclude those rights.
Gift Cards and Gift Vouchers
Gift cards and gift vouchers are non-refundable except where required by law.
Any expiry date or specific conditions will be clearly stated when the gift card or voucher is issued.
Exclusions
Certain products may not be eligible for a change-of-mind return where an exemption under UK consumer law applies, for example sealed goods that cannot be returned for health or hygiene reasons once opened.
This does not affect your rights where an item is faulty, damaged or not as described.
Purchases Covered by This Policy
This policy applies to purchases made through: