// Delivery FAQ
UK delivery is free for orders over £20, and just £2.99 for orders under.
Items are dispatched using Tracked Royal Mail within 2-3 days.
Items are sent using Tracked Royal Mail and we usually dispatch within 2-3 days. The winter season is our busiest time of year, please allow a little longer for your delivery.
We use a tracked Royal Mail service for all our deliveries for a fast and efficient service.
We'll email you once your items have been dispatched and include further tracking delivery information. Check your junk or spam folder as occasionally our emails end up in there (cheeky!)
You can simply track your parcel via the Royal Mail website. We'll include a link in our dispatch email for you. However, if you're ever having trouble with your delivery, please get in contact with us and we'll help you.
No problem! You can make changes to your order up until dispatch. Get in touch with us and we'll help!
This is frustrating and we're sorry your order hasn't arrived. Check your email junk or spam folder for delivery tracking information, however if it's not there then drop us a message here or phone us on +44 (0)7791 337971 and we'll sort everything out for you!
Oh no! We're sorry this has happened. Keep all packaging and take lots of photos, please.
Send an email to info@theplantworkshop.co.uk including photos and we'll sort this for you. Don't worry!
No problem - pop us a message across and we'll get right on it.
// Returns FAQ
Get in touch with us here and we can discuss your return.
No problem - pop us a message across and we'll get right on it.
Delivery Policy
We offer a delivery service which is outlined on our delivery page and delivery timescales are estimates.
Although we will make every effort to deliver within the delivery time specified on the website, this is not guaranteed as there may be certain circumstances beyond our control. These may include, but not limited to courier delay, adverse weather conditions, busier periods and our suppliers.
Your delivery is complete when the items are delivered to the address you have provided to us on your order. Our couriers will leave a note/card if there is no one available to take delivery. We may treat your contract as being cancelled with us if three attempts are made to deliver items to you.
We are available via email: info@theplantworkshop.co.uk or telephone: +44 (0)7791 337971 to discuss your delivery.
Return Policy
We do not offer a free returns service. Please contact us to arrange a return for an order placed via www.theplantworkshop.co.uk.
Please check all items upon delivery. If there are any breakages, defects or discrepancies you must notify us within 48 hours with detailed photographs of the items and packaging. We are unable to replace or refund any items if we are not notified within this time.
You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.
The direct cost of returning the goods is your responsibility unless otherwise agreed in writing. We are unable to refund you for your postage costs.
Please obtain proof of postage for your returned items and items must be insured for postage. The Plant Workshop are not responsible for items lost or damaged in transit.
Gift vouchers are non-returnable and non-refundable.
The Plant Workshop cannot be responsible for interest charges made by your credit card issuer whilst waiting for refunds to your card.
All orders will be refunded within 14 days of receipt of your return. Refunds can take up to 5 days to clear in your account.
Returning Faulty or Damaged Items
Please contact info@theplantworkshop.co.uk or call 07791337971 within 24hrs of delivery. Please include photographs of the damaged/faulty item and packaging. Depending on stock availability we will then be able to discuss a replacement or a refund for you. If we have partially refunded you for a damaged item this voids your returns policy. This policy applies only to items purchased at www.theplantworkshop.co.uk
Can't find answers to your questions?
Send us a message and we'll get right on it!
Email: info@theplantworkshop.co.uk
Telephone: +44 (0)7791 337971